Most of our products, including custom-made window blinds, wallpapers, and other made-to-order items, are manufactured according to the customer's selected designs, dimensions, colours, and specifications.

Therefore, these products are generally not eligible for return due to a change of mind, incorrect measurements provided by the customer, or a change in personal preference.

However, if your product arrives damaged during transit, is defective, or has a verified manufacturing issue, we will review your concern and assist you with an appropriate resolution, including replacement wherever applicable.

We take great care in manufacturing, inspecting, and packaging our products before dispatch. However, if your order arrives damaged during transportation, please don't worry — our team is here to help.

Damage during transit: If your product arrives damaged due to transportation or handling by the shipping carrier, we will review the issue and arrange a replacement for the affected product once the damage is verified.
Manufacturing defects: If your product has a verified manufacturing defect or a mechanism issue, please contact us so our team can assess the concern and provide a suitable solution, including repair or replacement where applicable.
Incorrect product or confirmed specifications: If you receive a product that differs from the confirmed order specifications, please notify us so we can investigate and help resolve the issue.
Other damage-related concerns: If you experience any damage or product-related issue, our team will listen to your concern, assess the situation fairly, and cooperate with you to find a reasonable solution.

Our commitment: We believe in supporting our customers beyond the point of sale. If something goes wrong with your order, we will do our best to assist you and make the resolution process as smooth as possible.

To help us resolve your concern quickly, please follow these steps:

Notify us within 24 hours of delivery if your product arrives damaged, defective, or incorrect.
Share clear photographs or a short video showing the damage, the product, and its packaging.
Provide your order number and a brief description of the issue.
Keep the original packaging until our team has reviewed your concern, as it may be needed for verification or a carrier claim.

Our team will review the information and guide you through the next steps. Where a transit-damaged product is verified, we will coordinate the replacement process with you.

Please contact us as soon as possible if you discover an issue after the initial reporting period. We will review your concern and advise you on the available options.

Since many of our products are custom-made, orders enter production shortly after confirmation.

Cancellation Window: Cancellation requests may be submitted within 24 hours of placing the order.
After 24 Hours: Cancellations requested after 24 hours may not be accepted because production or order processing may already have started.
Refund Processing Timeline: For eligible cancellations, refunds will be processed within 7–24 business days, subject to payment provider processing times.
Payment Gateway Fee: A 4% deduction may apply to eligible cancellation refunds to cover payment gateway charges, where applicable.

Once production has started, cancellation and refund requests will generally not be accepted, except where required by applicable law or otherwise agreed by Parker Window Blinds.

As our products are often customized to individual requirements, refunds are generally not provided for changes of mind or customer-approved specifications.

However, if an order cannot be fulfilled, or a verified product issue cannot reasonably be resolved through repair or replacement, we will review the circumstances and determine an appropriate resolution, including a refund where applicable.

Any approved refund will be communicated to the customer and processed through the applicable payment method, subject to the relevant payment provider's timelines.

The following products are generally not eligible for return:

Custom-made products: Blinds, wallpapers, and other items manufactured according to customer-selected dimensions, designs, colours, or specifications.
Used or installed products: Products that have been installed, used, or damaged after delivery due to improper handling, installation, or maintenance.
Clearance or final-sale products: Items clearly marked as final sale, subject to applicable consumer protection requirements.

These exclusions do not prevent customers from reporting verified transit damage, manufacturing defects, or products that do not match confirmed order specifications. Such concerns will be reviewed under our damage and replacement policy.

At Parker Window Blinds, we believe that customer satisfaction goes beyond delivering a product.

Careful production: We manufacture products according to the confirmed order details.
Quality checks: Products are inspected before dispatch to help ensure they meet our quality standards.
Secure packaging: We take reasonable precautions to protect products during transportation.
Customer support: We are committed to communicating clearly, cooperating with customers, and helping resolve genuine product concerns.

Our goal is to build lasting customer relationships through reliable products, transparent communication, and supportive after-sales service.

Return, Refund & Cancellation Policy

Questions About a Return, Replacement, Cancellation, or Damaged Product?